BrandBulb is free to use. Our expired-domain lists, tools, articles, accounts, and newsletter come at no cost, so there is nothing to refund for those.
The only paid product is buying one of our own domains. These sales are arranged directly and handled off-platform — there is no checkout on the website. Payment is by bank transfer (IBAN), cryptocurrency on request, or escrow for higher-value transactions. This policy explains how refunds work for those purchases.
Free services
Browsing domain lists, using our tools, creating an account, and subscribing to the newsletter are all free. No charges apply, so there is nothing to refund.
Before you pay
When you contact us about a domain, we agree the price and payment method before any money changes hands. You are free to walk away at any point before payment, and you owe nothing.
After payment and transfer
Once payment is confirmed, we begin transferring the domain to you. Because a domain transfer cannot be reversed once it has started, domain sales are final once the transfer has been initiated.
If we cannot deliver the domain
If you have paid and, for any reason on our side, we cannot transfer the domain to you, you receive a full refund to the original payment method. This is the core guarantee: you get the domain, or you get your money back.
Escrow for higher-value purchases
For higher-value domains we recommend using a third-party escrow service. Escrow holds your payment until the domain transfer is verified, protecting both buyer and seller. Where escrow is used, any refund or dispute terms of that escrow provider also apply.
Payment problems
If something goes wrong with a payment or transfer, contact us first so we can sort it out directly. We would much rather resolve an issue with you than have it escalate.
How to reach us
For anything related to a domain purchase, email sales@brandbulb.com or use the WhatsApp or Telegram options shown on the domain listing. For general questions, see our Contact Page.